This Monday I will be travelling to Redmond to attend a Service Factory workshop that is organized by the Microsoft P&P team for a few of Microsoft’s customers.

I will be there as one of the members of the projects Advisory Board so I can hear the customer feedback firsthand and try to help them a during the implementation sessions. I am sure I can learn a lot from discussing their requirements, issues, ideas, etc. 

Hopefully the workshop schedule leaves some time to chat with Don, Jason, Tom, Pablo and a lot of others.